A combined chat and voice support agent for iPrint using ElevenLabs, Twilio, and payment integrations. It handles high-volume customer requests, improves response speed, and keeps sales/support actions inside one conversation.
Best for
Service teams handling repetitive sales and support calls
Business impact
Always-on customer operations
01 · The problem
Client challenge
iPrint received over 500 customer queries daily across chat and phone. Their small support team couldn't keep pace, resulting in long wait times, missed follow-ups, and a deteriorating customer experience.
02 · The solution
What Orkestra built
Built a combined AI support system: a chat agent for text queries and an ElevenLabs + Twilio voice agent for phone calls — both integrated with Stripe for real-time payment processing and automated appointment scheduling.
Key capabilities
AI chat agent handling all inbound text queries
ElevenLabs voice agent for natural phone interactions
Stripe payment integration inside the conversation flow
Automated booking and appointment scheduling
500+ daily query capacity without human involvement
03 · The results
Business impact
Response time improved by 45%. 500+ daily queries are now handled autonomously across chat and voice. Human agents focus only on escalated edge cases, while Stripe integration converts support interactions into direct revenue opportunities.
04 · Stack used
The stack supports the workflow, reliability, and future maintenance requirements of the system.
05 · Inside the build
Explore the product, workflow, and operational details behind iPrint AI Voice & Chat Support Agent.
08 interface views · Select to enlarge
Start a conversation
One focused conversation about the operation, the friction, and what a useful first release should change.
Direct founder access
No generic sales deck
A clear next step
